Implementation Specialist

Posted Friday 22 August 2025 at 00:00 Expires Sunday 7 September 2025 at 23:59

Implementation Specialist (x7)

Location: Field based

Contract type: Permanent

Salary: £31,818 per annum

Closing Date: 7th September 2025

Implementation Specialist - Multiple Vacancies Across NHS Regions

NHS Supply Chain - Customer Engagement Function

NHS Supply Chain is seekingseven Implementation Specialiststo join our newly establishedImplementation Teamwithin theCustomer Engagementfunction. This is an exciting opportunity to play a pivotal role in supporting NHS Trusts across England.

As an Implementation Specialist, you will be jointly responsible for a portfolio of NHS Trusts within one of the seven NHS regions. Working in close collaboration with colleagues from ICS Management, Strategic Engagement, and Care Pathway teams, you will help deliver impactful change across the healthcare system.

Key responsibilities include:

• Driving the adoption of nationally identified savings opportunities using NHS Supply Chain frameworks and tools.
• Supporting NHS Trusts through procurement transitions, ensuring a smooth shift to NHS Supply Chain systems.
• Leading the implementation of initiatives, enabling ICS teams to focus on more complex transformation programmes.

This role offers a unique opportunity to contribute to the efficiency and sustainability of NHS procurement, while working in a dynamic, collaborative environment.

Every day you will:

• Collaborate closely with multidisciplinary teams across NHS Trusts, including procurement professionals, clinicians, and supply chain specialists, to ensure alignment and successful delivery of strategic initiatives within the region.
• Lead the identification and execution of cost-saving opportunities by leveraging established NHS Supply Chain frameworks and analytical tools, ensuring measurable financial benefits for Trusts.
• Provide hands-on guidance and support to Trusts during the migration process, helping them shift from legacy or third-party supply routes to integrated NHS Supply Chain solutions with minimal disruption.
• Facilitate effective planning and coordination during contract transitions, ensuring demand is accurately forecasted and implementation is seamless to maintain continuity of supply and service.
• Champion the rollout of tailored solutions across various care settings, delivering training, configuring systems, and ensuring stakeholders are equipped to maximise the benefits of new initiatives.
• Work in partnership with cross-functional internal teams to provide cohesive and coordinated support, ensuring that implementation efforts are aligned with broader strategic goals and customer needs.
• Effectively plan and prioritise your schedule to maintain a strong on-site presence, fostering relationships and driving engagement during key phases of project delivery and savings discussions.
• Participate actively in collaborative planning sessions with ICS Management, contributing insights, tracking progress, and aligning on shared objectives to support regional and national healthcare priorities.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• A car allowance, subject to mileage targets.
• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Investing in your professional development tailored to your skills, experience, and roll requirements.
• Fantastic opportunities to build an exciting career at NHS Supply Chain
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional five days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering one day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• Two days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Proficient in using Microsoft Office applications including Word, Excel, Outlook, and PowerPoint to produce high-quality documents, manage data effectively, and support day-to-day administrative and operational tasks.
• Demonstrates a proactive approach to work, with strong time management and organisational skills to independently manage tasks and meet deadlines without constant supervision.
• Possesses excellent verbal and written communication skills, with the ability to build strong working relationships and collaborate across teams, departments, and external partners. Able to communicate effectively with internal and external stakeholders
• Skilled in balancing multiple tasks and projects simultaneously, maintaining focus under pressure, and delivering outcomes that align with organisational goals and timelines.
• Applies critical thinking and problem-solving skills to identify root causes, evaluate options, and propose practical, innovative solutions that enhance efficiency and effectiveness.
• Experienced in planning, executing, and completing projects within tight deadlines, ensuring quality standards are met while adapting to changing requirements and priorities.
• Familiar with CRM systems for tracking interactions, managing customer data, and generating reports to support engagement strategies and improve service delivery.
• Thrives in dynamic settings, embracing change with flexibility and resilience, and continuously seeking opportunities to learn and grow in response to evolving business needs.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team will be happy to help you with alternative ways to apply.

You'll work with senior stakeholders so you'll have the ability to articulate and convey ideas confidently, influence and impact decisions, manage and meet their expectations whilst ensuring you're managing your priorities. You'll bring new ideas to how we communicate, so creative and digital experience and flair, would really set you apart from your competition. To be truly successful you'll be passionate about what you do and how you do it

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.