Implementation Project Manager

Responsibilities

Onboarding of new clients

• Act as the main point of contact with the client and build relationships with external investment managers, internal partners across the Implementation team as well as Client & Data Solutions, in house technology & product development partners, and senior management during the implementation process
• Establish a consistent Implementation process and control framework in the EMEA region, following established process and controls in North America. Be in constant communication with North American management and partners for best practices and issue escalation
• Provide clients with transparency into the onboarding process, honestly presenting aspects of the project going well, and addressing those that are not in the spirit of resolving issues before they become project roadblocks
• Manage multiple projects simultaneously from beginning to end
• Facilitate weekly client meetings including producing agendas, status reporting and next steps
• Coordinate and perform system configuration and testing as needed
• Identify and communicate bespoke client requests and requirements and work with internal business and IT partners to address
• Work closely with teams across the organization to ensure operational readiness
• Assist in developing implementation methodology standards, procedures and templates
• On an ongoing basis, collaborate with teams across the business to ensure onboarding processes are up to date and effective
• Ensure all escalations are identified and communicated to management appropriately
• Travel as necessary to visit new clients and prospective clients (2-3 days per quarter)

Required Knowledge & Skills

• Self-starter - Performs independently with coaching. Leads and directs the efforts of team, peers, stakeholders
• Coordinates with teams across Front Office Solutions to improve client service quality and operating excellence
• Ability to own, lead and deliver multiple issues/initiatives across multiple areas to improve the service delivery, efficiency and relationships
• Proactively recommends and champions value-added efforts to improve overall service quality and promote employee engagement
• Excellent written and oral communication skills
• An effective communicator and facilitator with strong analytical and presentation skills
• Results-oriented, takes initiative to identify areas to add value and executes quickly and effectively
• Highly flexible and adaptable to change
• Attention to detail
• Works with a sense of urgency
• Experience creating dashboards and developing project metrics
• Advanced knowledge of Microsoft Suite (Project, Excel, Word, PowerPoint, Teams)
• Ability to apply operational business practices and coordinate with other closely related areas to improve efficiency
• Basic understanding of institutional investment industry, including markets and investment instruments
• Basic understanding of investment operational processes, including transactional impacts, cash movements and accruals
• Basic understanding of accounting/reporting methods, including IBOR, ABOR and True NAV to support complete and accurate data capture
• Knowledge of performance measurement concepts; understanding of performance benchmarks and their use

Qualifications

• Minimum of 5-10 years of relevant/applicable experience, at least five of which is performing project management functions, preferably in financial services
• Project Management Professional (PMP) certification is preferred
• Demonstrated experience leading teams on complex initiatives
• B.A. or B.S. degree or equivalent required
• A genuine desire and capability to work in a fast-paced, professional, inclusive environment that requires teamwork, well-honed problem solving skills, frequent re-prioritization, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement and best practices

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits.