Implementation Engineer

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Based: Waterlooville
Business Unit: Swan Retail / EPOS Bureau
Reports to: Implementations Lead

Are you a hands on technical professional who loves problem solving, setting up systems, and seeing customers get the most out of their technology? If you enjoy variety, autonomy, and collaborating with a supportive team, this could be the perfect next step in your career.

We're looking for an Implementation Engineer to join our Operations team at Swan Retail/EPOS Bureau. This is a key customer facing role where you'll help deliver hardware and software setups, configure systems, and make sure our retail and hospitality customers get a seamless, stress free onboarding experience. No two days are the same. One day you'll be configuring servers or staging hardware, and the next you may be on site ensuring a smooth installation.

If you're technically minded, organised, and eager to learn, you'll fit right in.

Carrying out a mix of hardware setup, configuration, and software installation

Supporting both internal teams and external clients with implementation queries

Managing your own workload and completing tasks within agreed timeframes

Documenting processes and maintaining accurate implementation records

Configuring new hardware, staging equipment, and updating handover documents

Visiting client sites to install hardware when required

Collaborating closely with the wider Ops team and helping the Helpdesk when needed

Ensuring your workspace and our equipment stays clean, organised, and installation ready

Strong problem solving and fault finding skills

Ability to work independently and manage time effectively

Good technical understanding of PCs and ideally EPOS hardware

Experience installing software and following technical processes

High attention to detail and strong organisational skills

A team player with a positive, proactive attitude

Previous experience in an Implementations or Technical Installation role

Experience in the retail or hospitality sector

Knowledge of Windows Desktop and Server

Understanding of routers, switches, and basic firewall configuration

Familiarity with modern networking protocols and operating systems

Reliability, good timekeeping, and a strong sense of ownership

Confidence working with customers

Flexibility, curiosity, and a willingness to learn

The ability to stay calm, focused, and accurate, even when things get busy

At ClearCourse, we're building a brilliant environment for people who want to grow. You'll be part of a diverse group of technology brands working together to help businesses thrive, with plenty of support, development opportunities, and flexibility along the way.

25 days' annual leave plus bank holidays

Company pension scheme

Life assurance

Private medical cover with SmartHealth

Enhanced parental leave

A range of cash plan health benefits

Exclusive discounts through our Perks at Work platform

Flexible hybrid working, depending on the role

Opportunities for professional development and career progression across ClearCourse

If you're ready to bring your technical skills and customer focus to a role where you can really make an impact, we'd love to hear from you.

Apply now and help deliver seamless EPOS solutions to customers nationwide.