IM Lab Automation Analyst

Job Summary

The IM Lab Automation Analyst will manage and support IT activities related to a planned program of Laboratory Automation System deployments across Quality Control (QC) and Research & Development (R&D) laboratories.
The role involves project management, system validation, change control, vendor coordination, user support, and compliance within a regulated GMP environment.

Working as part of a cross functional project team, the successful candidate will play a key role in ensuring the successful delivery, validation, and handover of laboratory automation systems into production.

Key Responsibilities Project & Implementation

• Project manage the implementation of Laboratory Automation Systems across QC and R&D laboratories.

• Participate in project planning meetings, daily huddles, and technical support calls.

• Work closely with laboratory system vendors and their technical support teams during system commissioning and deployment.

Change Control & Compliance

• Ensure all updates and changes to laboratory systems and applications follow Change Control procedures.

• Adhere to GAMP guidelines, cGMP, 21 CFR Part 11, internal policies, and external audit requirements.

• Ensure compliance with Computer System Validation (CSV), Data Integrity, and IT Security standards.

Validation & Documentation

• Develop, execute, and maintain validation documentation for laboratory automation system implementations.

• Create and maintain SOPs and Work Instructions to support system handover from project to production.

• Support & Troubleshooting

  • Assist in problem determination and decision making for issues encountered during system commissioning.

  • Record, analyze, and trend system issues to ensure successful implementation and prevent recurrence.

  • Provide support for incidents logged through the Helpdesk, ensuring SLAs and support metrics are met.

  • Monitor and manage laboratory automation support calls effectively.

• Training & Knowledge Transfer

  • Provide user training on new laboratory automation applications prior to system handover.

  • Support knowledge transfer to operational and support teams.

Skills & Competencies

• Strong project management and organizational skills

• Excellent interpersonal and communication skills

• Strong problem solving and analytical skills

• Ability to work independently and as part of a multi functional team

• Experience working in regulated and fast paced environments

• Qualifications & Experience

  • Bachelor's degree (BSc) in Information Technology, Computer Science, Engineering, or a related technical discipline

  • Minimum 3 years' experience in IT systems support and/or IT project implementation

  • Prior experience implementing Laboratory Automation Systems in a GMP environment is desirable