IFM Operations Lead

About the Role:

As a CBRE IFM Operations Lead, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a large region or high-profile client.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Prepare complex reports for revenue, expenses, and other business metrics. Improve financial performance by making recommendations based on reporting data. Direct the monthly forecasting process for assigned clients or regions.
• Verify all clients and team follow compliance with company policy, business and professional licensing, real estate law, and state and federal guidelines.
• Identify the approach to data clean-up when issues are identified.
• Partner with national teams and departments to identify and implement organizational "best practices."
• Develop and execute training programs, business processes, and system training programs.
• Approve all communications of policies, procedures, and initiatives prior to distribution.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.
• Manage operations and maintenance for assigned facilities. Develop operating and capital budgets.
• Recommend and implement improvements for preventive maintenance programs on an on-going basis. Create and maintain effective building-specific maintenance and safety procedure manuals.
• Point of contact for maintenance efforts with outside contractors, tenant finish personnel and technicians.
• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues. Must remain current with latest technology trends.
• Maintain on-going communication with high profile tenants, clients, owners, facility management team and vendors.
• Drive the acquisition of new management contracts. Facilitate the development of as-built drawings.
• Respond to emergency situations (fire, evacuation, equipment failure etc.) and customer concerns.

What You'll Need:

• Bachelor's degree in engineering discipline preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.