ICT Infrastructure and Operations Manager (Grade VIII) - HR26583

ICT Infrastructure and Operations Manager (Grade VIII) - HR26583

Job Location: St Vincent's University Hospital

Grade: Grade VIII

Overview

Applications are invitedfor the position of ICT Infrastructure and Operations Manager (Grade VIII Officer) within the ICTDirectorateat St. Vincent's University Hospital.

Informal Enquiries or Role Specific Enquiries to:Mr Reno Jacob,Director of ICT, E-mail

Closing date of applications: 12/10/2026

Key Responsibilities

This is an exciting opportunity to work in alargescale Health ICT environment on leading-edge infrastructure, projects andsystems. This role is a key member of the ICT management team who will lead thedirectorate in delivering technology to support the Hospital in deliveringoptimal outcomes for our patients. Therole requires hands-on experience in managing and supporting technical systemsand infrastructure. The successfulcandidate will play a lead role in leading a team of IT specialists,continuously developing the ICT Services Management function and leveraging ourICT resources to maximise the capability of the Hospital.

Key Duties and Responsibilities

ICT Service Management

• Responsible for leading and managing the day-to-day ICT operations function and ICT service desk (e.g. incident management, problem management, event management, access management and request fulfilment) to ensure a customer centric approach to service delivery.
• Provide effective leadership to the ICT team to ensure delivery of service objectives.
• Responsible for fostering a culture of collaboration and teamwork which will foster motivation and commitment.
• Assess in conjunction with the Director of ICT and the HR Department, staff training and development needs and put plans in place to address these needs.
• Proactively anticipate the impact of change and manage the organisation through periods of transition.
• Set and achieve user-driven standards of operational performance for applications and facilities performance.
• Develop and implement effective operational performance measures.
• Ensure compliance with the hospital standards and guidelines, identifying gaps and coordinating the creation of application of appropriate documents for approval.
• Liaise with ICT team members and colleagues to ensure synergy throughout the healthcare group.
• Keep abreast and informed of relevant data protection legislation and in conjunction with the ICT management team ensure a proactive adherence to same.
• Manage internal and external audits of the ICT function including the evaluation and implement findings and recommendations.
• Coordinate the ICT operational response to cybersecurity incidents, working with the Cybersecurity Manager/CISO, manged security service providers and relevant internal stakeholders to support containment, recovery, investigation and lessons learned.
• Provide effective leadership and management of ICT Operational services and telephony department, which enables staff to perform to their full potential.
• Serve as the primary out-of-hours escalation contact for ICT operational and infrastructure incidents, coordinating response efforts and ensuring the timely resolution of critical service issues.

ICT Policy and Strategic Planning

• Analyse, interpret and effectively communicate technical information and concepts to Hospital management and staff.
• Support the development and implementation of an appropriate systems life-cycle management methodology which will provide the hospital with optimum flexibility, consistent with its investment guidelines.
• Assist the Director of ICT in developing, managing and reviewing the strategic direction of the ICT function in support of the hospital's needs and strategic objectives.
• Contribute and advise on the overall St Vincent's Healthcare Group strategy in the context of ICT as a support function, as required.
• Keep abreast of emerging trends in technology and their potential implications on the Hospital's goals and objectives.
• Contribute to hospital-wide business planning through maintaining a pro-active role in business analysis and in communicating appropriate solutions to business users.
• Secure an appropriate level of user ownership and participative management of the planning process.

Technical Infrastructure & Systems

• Ensure the provision of the required ICT functionality, software & hardware, in an effective, efficient, secure and cost conscious manner.
• Manage network workplace and hardware infrastructure in an expanding managed service environment.
• Manage the IT Operations function which includes:
  • Maintaining a stable systems environment
  • Ensuring adequate capacity and availability relevant to business demands for such as SAN storage, the network, physical and virtual servers
  • Guaranteeing quality of service to key systems
  • Providing stable fast and effective network communication across the Hospital Group and to external agencies.
  • Monitoring performance of ICT infrastructure- (Severs Physical and Virtual) SAN storage, Applications, LAN/WAN, desktop PCs, Printers and miscellaneous technologies.
  • Building and maintaining a secure environment
• Ensure the integrity of the hospital's technical infrastructure and systems architecture.
• Evaluate and report on the effectiveness of the current ICT architecture compared to possible alternatives as required.
• Ensure adequate backup and recovery strategies and systems are in place and reviewed regularly.
• Manage, evaluate and ensure security concerns for the organisation are addressed, e.g. anti-virus, firewall configuration, internal and external penetration testing and user access controls / user account management.
• Prepare and manage an electronic audit trail plan.
• Manage and optimise the hospital's telephony infrastructure including PBX, SIP, VoIP etc and mobile devices.
• Promote a strong cybersecurity culture within ICT Operations and ensure that staff, contractors and service providers understand and fulfil their security responsibilities.
• Work closely with Information Security Manager, SOC and SIEM services and act on his behalf if required.
• Maintain and develop the system requirements to ensure that operational risk is managed to the level required by the hospital's policies and procedures.
• Contribute to the development and enhancement of the hospital's policies and procedures manual(s), in particular on risk management within the context of the system's infrastructure.
• Project manage the development, rehearsal, enhancement and maintenance of business continuity plans / disaster recovery policy.
• Promote a quality & risk management culture in information systems delivery through the development of appropriate quality & risk strategies and systems, supported by 'best practice' tools, methodologies and performance measures.
• Implement and maintain information security requirements in alignment to Group requirements.
• Bring to management attention any issues relating to the safe and efficient use of systems.

Resource Management

• Assist in the management of annual departmental budgeting, expenditure control, cost containment/reduction.
• Manage technology cost through rigorous business case development and the measurement of outcomes.
• Negotiate systems enhancement priorities with users and promote user understanding and ownership of resource allocations as agreed with management.
• Define key performance indicators where appropriate and continuously monitor performance.
• Negotiate cost effective solutions with user groups as appropriate.
• Develop and evaluate strategic ICT business cases / investment options.
• Communicate investment options / business cases to users and executive management with appropriate recommendations.

Service Providers and Relationship Management

• Manage, monitor and review the relationships with service providers and ensure that high levels of service are received and maintained.
• Manage and review current agreements and identify and negotiate new solutions as required.
• Procure ICT hardware, software, licences and external support services ensuring quality, standards and objectives are achieved.