ICT Apprentice

About Ticketmaster:

Ticketmaster, part of Live Nation Entertainment, runs an apprenticeship programme which aims to offer an alternative route for people into employment.

About the role:

We are currently recruiting for an ICT Apprentice for a 17 monthplacement that will spend their time throughout the apprenticeship based in London, but with the opportunity to travel to other UK based venues or offices. The apprenticeship offers on the job training and onsite assessment by an approved apprenticeship training provider, earning a nationally recognised qualification (EDI Level 3) at the end of the apprenticeship.

You will potentially have the exciting opportunity to work onsite at our festivals during the summer months and therefore would be required to work some weekends.

Responsibilities:

• Present a professional contact point to receive and prioritise requests for assistance from internal and external customers, ensuring they are dealt with in a pleasant and efficient manner
• Log all calls, escalating if necessary, and keeping customer informed of updates
• Work closely with other support teams so that requests can be routed appropriately when the Service Desk is unable to find a resolution
• Carry out daily tasks according to the agreed procedure and according to the shift rota
• Carry out hardware builds and installations as required by more senior team members
• Complete individual learning records as required by the apprenticeship provider on time, and to a good standard

Desirable skills:

• A positive attitude and a willingness to bring ideas to the team
• Organised, diligent & thorough
• Able and willing to acquire new skills and apply them
• A methodical approach to problem solving
• Self-motivated, pro-active, enthusiastic, confident and personable
• Courteous and friendly manner
• Customer focussed
• Excellent time keeping
• Comfortable working as part of a team and with a wide range of people
• Flexible approach to work with a willingness to learn on the job
• Being a driveris essential for this position and will be a key feature of the duties

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working week: 37.5 hours per week, Monday to Friday, 9am to 5:30pm

Benefits:

• Health and well-being benefits
• Eye care
• Discounted shopping
• Coffee machine
• Team bonding
• Volunteer days to support charities
• Paid time-off

And many more!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.