Ibis City Centre - Assistant Food & Beverage Manager

Ibis City Centre - Assistant Food & Beverage Manager

About Us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

As Assistant Food and Beverage Manager, you'll assist in the management of food and beverage operations in the hotel restaurant and bar to ensure quality service and standards are maintained to deliver a memorable guest experience throughout daily service always following government regulations concerning health, safety or other requirements. Working closely with all food and beverage management and deputising in their absence.

What we offer:

• Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends

• Health Care Cash Plan

• Diamond membership of Kingsbridge Hospital Group

• Enhanced Pension Scheme

• Enhanced Maternity Pay

• Enhanced Paternity Pay

• Cycle to work

• Recruit a friend scheme

• Employee Appreciation and Social Events

• Employee of the Month Award

• £20 for completion of FLOW training

• Increased Annual leave with service

• Discount at Bodyscape - Employee rate and family and friend rate

• Cyrospa discount rate at Bodyscape

• Communication and advice on Health and Wellbeing

• Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group

• Work for globally renowned Hotel Brands

• Reward Club Incentive Scheme

• Hotel Incentive scheme

About the role Your day to day People

Assist in managing everyday activity, plan and run shifts

Develop your team and improve their performance through coaching and feedback, and assist in creating training plans.

Assist in training colleagues to make sure they deliver with compliance and to the standards we expect

Take a hands-on approach to helping develop your team

Along with your manager, help to coach and develop supervisors

Assist in any HR related procedures.

Guest Experience

Make sure all food and beverage equipment is in operational condition and regularly cleaned

Make sure all food and beverage facilities are clean and properly stocked to anticipated business volume

Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

Always ensure assistant manager or managerial staff presence

Responsible Business

Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste

Report weekly training to your manager

Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.

Financial

Monitor control expenses with a focus on labour costs as directed by management

Assist in Drinks and Cocktail Menu ideas, and promotions

Make sure credit and financial transactions are handled in a secure manner.

Accountabilities

As well as supervising team members Duty Management shifts are also an integral part of this role. Hours of work are 40 hours per week and will include morning, evening and weekend and bank holidays.

How do I deliver this?

Heartist Transforming - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a "Heartist" in each employee - a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

Make guests feel welcome

Make guests feel heart-warmed

Make guests feel incredible

Make guests feel like they belong.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• Some college and/or advanced training in food and beverage management
• Must speak local language.
• Experience working in F&B as a Supervisor or above for at least 6 months

Desired Criteria Skills you'll need