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Hybrid CX Lead - Transform Customer Journeys in Charity

Posted 4 hours 21 minutes ago by Stopgap Way

Permanent

Full Time

Charity & Voluntary Jobs

Surrey, Richmond, United Kingdom, TW105

Job Description

A national pet charity is seeking a Customer Experience Manager to enhance their supporter journey. You'll lead cross-team initiatives to optimize customer experiences, develop KPI reporting, and drive customer feedback implementation. Ideal candidates will have a strong CX background and experience in mapping customer journeys. This role offers a salary of £44k - £48k and a hybrid working model (2 days in London office).

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