Hybrid Customer Complaints Deputy Team Lead

A leading UK water company is seeking a Customer Complaints Deputy Team Leader to manage a team and resolve customer complaints effectively. Based initially in Bradford, transitioning to Leeds, the role offers a hybrid work model and a full-time position (37 hours/week). Responsibilities include managing daily operations, coaching agents, and ensuring service level agreements are met. Ideal candidates will have a strong customer service background, excellent communication skills, and experience in a performance-driven setting.