HR Support Desk & Payroll Adviser

Details
Reference number
406249
Salary
£30,958
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Executive Officer
Contract type
Temporary
Fixed term
Loan
Length of employment
Until end of March 2026
Business area
HMLR - HR and Organisation & Employee Development
Type of role
Administration / Corporate Support
Contact Centre
Human Resources
Working pattern
Flexible working, Full-time, Part-time
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Nottingham, East Midlands (England), NG2 1AW
About the job
Job summary
An exciting opportunity has arisen at HM Land Registry (HMLR) for a HR Support Desk & Payroll Adviser to join the HR Group. If you have experience of delivering payroll in a HR/customer service environment and an awareness of HR policy and procedure then we would love to hear from you.
Job description

As a HR Support Desk & Payroll Adviser you will work in both the HR Support Desk and the internal Payroll Team.

HR Support Desk: You will provide professional first-line customer service support to managers and staff on all areas of HR policy, process, and payroll queries. Delivery of the service is from the Nottingham office in a contact centre environment, communicating by telephone and email, you will give up to date HR policy guidance across the organisation. You will carry out a variety of HR tasks, including payroll queries and administrative duties.

You will contribute to the effective delivery of this front-line national service and the HR Operational Business Plan. Provide a professional support service to managers and staff in the execution of HR transactional, payroll queries, and administrative tasks required throughout the employee life cycle.

Payroll Team: You will work closely with Payroll Services Manager to support day-to-day management of the outsourced payroll provider, undertaking the transactional and administrative tasks, meeting all business, statutory and third-party obligations. Act as an escalation point for payroll enquiries/issues by various internal stakeholders.

You will collaborate with stakeholders in implementing pay revisions, pension interface procedures and provide administrative support for payroll processes aimed at improving payroll effectiveness.

Person specification

The postholder must be located in Nottingham due to the location of the team. This is a fixed-term appointment ( Or loan for a current Civil Servant) until the end of March 2026. There is a possibility that it could be extended beyond this or made permanent but this cannot be guaranteed at this point.

We offer flexible working hours but you will be required to work on a rota basis between the team covering the hours of 8:00am 4:30pm Monday to Friday. The minimum number of hours if not full-time are 30 hours/5 days per week.

HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office. Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).

For more information about the role, please see the attached job description.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Delivering at Pace
Working Together
Communicating and Influencing
Technical skills

We'll assess you against these technical skills during the selection process:

Payroll
Benefits
Alongside your salary of £30,958, HM Land Registry contributes £8,968 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

We have integrity we value honesty, trust and doing the right thing in the right way.
We drive innovation we are forward-thinking, embrace change and are continually improving our processes.
We are professional we value and grow our knowledge and professional expertise.
We give assurance we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.

To apply, please complete the short application form and complete the Civil Service Customer Service Skills Test. If you successfully pass the online test, you will be invited to complete the full application form.

You must build in time to complete the full application form if you pass the online test. For more information about preparing for the test and to access to the practice test, please follow this link.

If you pass the online test, you will then move onto the next stage of the application process where you will need to cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.

The personal statement section (in no more than 750 words) must be used to provide details of how you meet the essential experience criteria listed below:

Experience of delivering excellent customer service and ensuring the customer is at the heart of your actions.
Good working knowledge of HR policy and procedure with experience of administering HR processes.
Ability to understand and be able to explain payroll processes and pay rules in a way a staff and various end-users would understand
Experience of tracking and resolving payroll issues in a methodical/systematic way
Ability to develop sound knowledge of how Payroll and system and HR Cloud systems are integrated

You will also be required to complete a technical question (in no more than 250 words) when prompted:

Experience of handling payroll within HR environment and/or client facing environment, in a large complex organisation.

In the event of a high volume of applications, we will assess against technical criteria listed above as the lead criteria.

Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview which will be held face-to-face in the Nottingham Office.

The blended interview will assess the experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway . click apply for full job details