HR Support Administrator

Introduction

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

The HR Team delivers high quality, consistent and compliant services across the employee lifecycle, including onboarding, contractual changes, payroll and benefits administration, systems and data integrity, and colleague records. Acting as the first point of contact for managers and colleagues, the team provides responsive, policy led employee relations support, enables the smooth delivery of organisational change, and partners with Strategic People Partners and Change & Control to manage risk, uphold service standards and drive continuous improvement.

As a result of continued growth and increased workload, we're currently seeking two additional colleagues to support activity until the end of 2026.

Starting Salary

£27,030

Purpose

Provides reliable, professional and customer focused people support to colleagues and managers across day to day people processes. Supports consistent application of people policies and procedures, contributing to a positive colleague and manager experience. Plays a key role in the effective and compliant delivery of people services and employee relations processes.

Key Accountabilities

• Deliver accurate and timely people services across the employee lifecycle, including onboarding, contractual changes, payroll liaison and leavers.
• Act as a first point of contact for colleague and manager queries, providing clear, helpful guidance on people processes, policies and next steps.
• Support employee relations activity by coordinating cases, preparing documentation and providing procedural guidance under the direction of Senior Administrators or the Manager.
• Maintain accurate colleague records and HR system data, ensuring confidentiality, data integrity and compliance with agreed standards.
• Follow established workflows, SLAs and controls, escalating issues, risks or complex queries appropriately.
• Work collaboratively within the People Support & Services team, contributing to shared learning, service improvement and a positive team culture.

Skills, Experience & Background

• Experience in an HR administration, People Services or operational support role.
• Understanding of employee lifecycle processes and HR administration.
• Basic working knowledge of HR policies and employment law principles.
• Strong attention to detail and confidence using HR systems or databases.
• Good communication and customer service skills.
• Ability to manage workload, follow processes and handle sensitive information.

Qualifications & Professional Practice

• CIPD Level 3 (or willingness to work towards) desirable.
• Commitment to continuous professional development and maintaining current expertise in employment law, people practice, and people service delivery.

Rewards & Financial Benefits

• Competitive pension scheme
• Annual salary review and bonus scheme
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• GymFlex membership options
• Cycle to Work scheme
• Health & Wellbeing
• Life Assurance
• Health assessment options
• Travel insurance
• Critical illness cover
• Personal accident insurance

Time Off & Work-Life Balance

• 25 days' annual leave + an additional Celebration Day
• 37.5 hour week, Monday to Friday, no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development
• Study support (where applicable)

Workplace & On Site Facilities

• Free parking (limited)
• EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events

Equal Employment Opportunity

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless!