HR Operations Analyst I

HR Operations Analyst I

On a defined-term (12-month) basis to join our team, located at one of our sites in Ireland (Galway, Cork or Clonmel).

Job Purpose

The HR Operations Analyst is primarily responsible for supporting Ireland HR Service Delivery through process execution, vendor management and escalation support on an ongoing basis. Strive towards the best in class results specific to operational efficiency, client experience & satisfaction and ongoing service level performance. The scope of work will include acting as the interface between BSC teams (HR Operations, HRBPs, CoEs) and the third party service provider delivering the related HR Service Delivery Services. The position requires strong analytical capability, stakeholder engagement, and a continuous improvement mindset.

Key Responsibilities

• Daily: resolve escalated cases from Service Delivery Associates, ensure data accuracy, monitor workflows, support stakeholders
• Support issue resolution along with HRBPs, CoEs & HR Operations by leading root cause analysis and defining intervention plans to address issues systemically
• Troubleshoot workflow issues in HR systems (e.g. SuccessFactors, ServiceNow HRSD)
• Audit HR data for consistency, accuracy, and compliance with regional/legal requirements
• Run and review daily/weekly operational reports related to the HR process
• Resolve process specific questions from employees, managers, and HR partners
• Programmatic: own processes including accurate and timely management of the Ireland HR Service Delivery Long Term Absence (LTA) related processes. Ireland Direct Labour (DL) Loyalty Pay process, ensuring eligibility and payroll accuracy. Coordinate the annual Total Rewards Statements (TRS) process for Ireland employees. Support as required the Employee Share Purchase Scheme (ESPS)
• Support operational calls with Vendors as required
• Regular interaction and collaboration with HR Operations team members on case management
• Provide a continuous improvement focus to improve core HR Service Delivery processes
• Ensure HR Service Delivery comply with corporate policies and local regulations.
• Coordinate optimization and updates to Process Instructions
• Participates in projects as they arise

Education & Experience

• Level 8 Hons Bachelor Degree in Human Resources, Business, or related discipline.
• Min. months relevant experience; Ireland business process experience is advantageous.
• Experience in data analytics and excel.
• Demonstrated ability to work well in a team environment with a matrix structure.
• Demonstrated Multi tasking capabilities and ability to work in multi cultural global environment.
• Strong problem solving mindset and continuous improvement focus.
• Experience working with HR systems (e.g., SuccessFactors, One Connect, HRIS reporting or similar) is advantageous.
• Service delivery experience with additional third party management experience is advantageous.

Equal Employment Opportunity Statement

At Boston Scientific, we recognise that nurturing a diverse and inclusive workplace helps us be more innovative. It is essential in advancing science for life and improving patient health. We stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer. Boston Scientific is committed to providing reasonable accommodations for applicants and employees with a disability. Should you require a reasonable accommodation during the recruitment process, please email .