HR Operations Analyst at Finatal - England, United Kingdom

Overview:

Finatal is working with a leading gambling and entertainment business that is undergoing a major HR transformation programme. As part of their journey, they are preparing to deploy an Agentic AI solution that will provide employees with self-service HR support within the next 12 months. To make this vision a reality, they are seeking a HR-focused Operations Analyst to join on an initial 6-month contract. The core output of this role is to design and build a knowledge base that will fuel the AI platform.

HR Operations Analyst (6- Month Contract)

6-month contract London or Manchester Up to £400 per day Outside IR35

ES1001

Core Responsibilities:

• Map HR processes and systems across the employee lifecycle (onboarding, payroll, talent mobility, offboarding, etc.)
• Conduct gap analysis to identify inefficiencies and opportunities for optimization.
• Develop clear process documentation, playbooks, and knowledge assets to support the implementation of an AI solution.
• Collaborate with HR Operations teams and cross-functional stakeholders globally
• Monitor progress against project milestones and ensure alignment with governance and change management protocols
• Gather feedback from HR teams and users to inform continuous improvement
• Support training and change management initiatives to embed new ways of working.

Ideal Candidate Skill Set:

• Strong experience as an Operations or Process Analyst within HR, shared services, or people operations (Essential).
• Skilled in process mapping tools (e.g. Lucidchart) and documentation platforms (e.g. Confluence, Notion).
• Demonstrated ability to simplify and streamline processes for impact and efficiency.
• Experience working in complex, matrixed, highly regulated or professional services organisations
• Excellent stakeholder management and communication skills
• Familiarity with HR systems (Workday, SuccessFactors, or similar) beneficial but this is not a systems admin or technical BA role
• Experience supporting projects or transformations across the employee lifecycle is advantageous