HR Adviser

Responsibilities

• Providing HR advice to client organisations on issues across the employee lifecycle including workplace conflict, grievances, performance management, absence, and family leave.
• Responding to client queries via phone and email using our ticketing system and working within agreed SLAs.
• Keeping clear, accurate case notes and HR documentation for every client interaction.
• Staying current with employment legislation so the advice you give is always compliant and reliable.
• Building genuine, ongoing relationships with clients through regular review contact.
• Escalating anything with dismissal implications for case discussions with Senior Advisers.
• Getting involved in ad hoc HR projects for clients as they arise.

Requirements

• A genuine interest in progressing a career in HR, with the ability to read, interpret, and apply complex legislation to real workplace situations.
• A naturally empathetic, patient approach; you build trust quickly and stay calm and supportive even when situations are difficult or sensitive.
• Strong attention to detail and a structured, methodical way of working; you're comfortable with process and documentation, not just "winging it".
• Confidence to give clear, firm guidance when a client needs a direct answer, while always staying collaborative rather than dictatorial.
• Excellent written and verbal communication skills, with the ability to explain things clearly and reassuringly to non-HR audiences.
• Discretion and sound judgement when handling confidential or sensitive information.
• A positive, can-do attitude and the enthusiasm to keep clients engaged, balanced with the professionalism to never let friendliness compromise compliance.
• Preferred (not essential):
• Around 5 years' experience in an HR role.
• CIPD qualified, or working towards it,
• Exposure to HRIS systems.
• Confident user of Microsoft Outlook, Word, Excel and PowerPoint.

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Hard Skills

• HR advice
• performance management
• workplace conflict resolution
• grievance handling
• absence management
• family leave management
• case documentation
• employment legislation interpretation
• HRIS systems exposure

Soft Skills

• empathy
• patience
• attention to detail
• structured working
• clear communication
• collaborative guidance
• discretion
• sound judgement
• positive attitude
• enthusiasm

Certifications & Qualifications

• CIPD qualified
• working towards CIPD