HR Administrator

About the Role

We have a new opportunity for an HR Administrator to join our HR Service Centre in Liverpool. The HR Service Centre is the central hub of all HR administration across pladis in the UK & Ireland where high volume HR transactional activities are performed within a service delivery framework. These activities span the employee life cycle from onboarding to existing pladis, covering changes to terms and conditions, benefits, general HR administration and project support.

Key Responsibilities

• Provide excellent customer service and maintain ongoing communication with all partners (e.g. colleagues, Line Managers and the wider HR community).
• Identify customer needs, investigate and provide effective solutions to their queries and deliver an excellent customer experience.
• Take a proactive approach, working with HR colleagues and partners to ensure timely and professional delivery.
• Complete accurate transactions ranging from onboarding, Family Friendly processes, changes to terms and conditions and benefits.
• Use the case management and HR system to record and maintain accurate records of activities and tasks undertaken.
• Contribute to the continuous improvement of HRSC processes and procedures and take ownership of implementation.
• Coach and support colleagues to improve their performance.
• Operate within HRSC quality standards and controls.
• Support other teams in the HRSC during times of high volume.
• Exercise discretion when dealing with information.

Qualifications

• Crucial experience in HR administration (or transferable experience).
• Good knowledge of HR policy and processes.
• Confident using Microsoft Office.
• Proven user of SAP HR / Workday or other HR databases.
• Excellent customer service skills.
• Manage a varied workload and changing priorities without compromising quality.
• Strong communication skills - verbal and written.
• Solid attention to detail.
• Focus on continuous improvement - ability to identify, share and raise suggestions.
• Good decision making and problem solving skills.

Preferred Qualifications

• Understanding of legislative changes that affect HR.
• Working toward CIPD accreditation.

Equal Opportunity

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.