Housing Officers

We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of £39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment.

In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods.

This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service.

Key Responsibilities

• Deliver excellent customer service, managing tenancy and housing enquiries

• Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements

• Manage cases of tenancy breaches, including safeguarding concerns where required

• Oversee estate standards and service contracts to ensure quality and value for money

• Support and deliver resident engagement activities to strengthen communities

• Contribute to tenancy sustainment and neighbourhood management objectives

About You
We are looking for candidates with:

• Experience in social housing, particularly tenancy, estate, or housing management

• CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing)

• Strong interpersonal and communication skills

• Excellent organisational ability to manage a varied and fast-paced workload

• A strong customer focus with a drive to improve customer satisfaction

• Full UK driving licence and access to a vehicle

Additional Requirements

• Basic DBS check required

• Commitment to safeguarding and promoting the welfare of vulnerable groups