Housing Officer

Housing Officer - Northern Ireland Housing Executive - Belfast

An excellent opportunity to join the Northern Ireland Housing Executive as a Housing Advisor in Belfast. In this role, you'll support customers with housing-related queries, assess applications, and help deliver vital housing services within Northern Ireland's public sector.

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.

About the role:

• £14.35 per hour
• Monday to Friday (8.30am - 5.00pm)
• 39 hours per week,
• Holidays: 35 days pro rata
• Duration: Temporary, ongoing
• Public Sector
• Please note closing date for this vacancy is 10am on Monday 19th October 2026 - however you can register your interest for other upcoming vacancies by applying today.

Duties will include:

• Provide high quality customer telephony services, answering and triaging calls professionally, helpfully and in a timely manner.
• Provide compassionate customer service, dealing with a wide range of customers often presenting with complex needs and issues.
• Undertake a wide range of administrative duties to meet the needs of the department including monitoring inboxes.
• Competent use of IT systems including setting up and maintaining databases.

Criteria:

• BTEC Higher or equivalent qualification plus one year of relevant general administrative experience.
• OR BTEC National or equivalent qualification plus two years of relevant general administrative experience.
• OR have 3 years' relevant general administrative experience may also be considered.
• IT/ Microsoft Office Proficiency: Intermediate
• Ability to work on own initiative and complete tasks in a timely manner
• Strong verbal and written communication skills
• Demonstrate compassion with a drive to support customers