Housing Officer

Overview

We are seeking a proactive and customer-focused individual to deliver effective housing management services, with a key emphasis on rent arrears management and tenancy sustainment. The role is a temporary position starting immediately and running until mid August.

Key Responsibilities

• Monitor rent accounts, take timely action to reduce arrears, and maximise rental income in line with policy and legal requirements.
• Negotiate repayment arrangements, liaise with Housing Benefit teams, DWP, and partner agencies, and support customers to maximise income and access appropriate welfare benefits.
• Work with tenants to sustain tenancies by identifying vulnerabilities, addressing underlying issues, and preventing homelessness wherever possible; provide advice, signposting, and coordinated support with internal teams and external agencies.
• Progress cases through pre legal and legal stages where necessary, ensuring accurate record keeping, GDPR compliance, and robust case management throughout.
• Operate in a target-driven environment, balancing enforcement with a supportive, solution-focused approach.

Essential Requirements

• Experience in housing management or a similar customer-focused role.
• Knowledge of welfare benefits and arrears recovery processes.
• Strong communication, negotiation, and IT skills.
• Ability to work with vulnerable customers and partner agencies.
• Understanding of housing legislation and tenancy sustainment principles.

Professional Attributes

A commitment to customer service excellence, equality, and continuous improvement is essential.