Housing Manager

OA are recruiting for a Housing Manager to join our client's dynamic team.

The successful candidate will manage a team on a 12month contract. You'll be stepping into a key role that ensures the smooth day-to-day running of the housing services, with oversight of a busy team and various housing management functions.

Location:Highams Park, London.

Hours: 12-month contract. Monday - Friday 9-6. Office based.

• Access to a 24-hour therapist - family members included
• Team bonding sessions every 3 months
• Manage and support a team of 6 housing staff, overseeing daily workloads, performance, and team wellbeing.
• Oversee void property processes, including handbacks, relets, and turnaround times.
• Ensure our block buildings are maintained to a high standard and compliance is met.
• Monitor and update legal processes, ensuring accurate records and timely responses.
• Attend weekly meetings with Housing and Allocations teams to ensure smooth communication and progress.
• Investigate delays in property availability (e.g., pricing or maintenance) and resolve issues.
• Manage complaints received via the enquiry's inbox, ensuring timely and empathetic resolution.
• Liaise closely with the maintenance team, provide required information, and follow up on job sheet progress.
• Monitor group chats for any urgent OOH matters and coordinate responses.
• Track and report on KPIs such as call handling, job sheet turnaround, and service delivery.
• Handle any incoming insurance claims related to properties.
• Review and approve contractor quotes in line with company policy.
• Review and sign off on property handover reports.
• Assist with interviewing new staff and liaise with recruitment agencies as needed.
• Support the Allocations team by chasing progress and reminders three times a week.
• Oversee our key tracking system to ensure accurate and secure key management.
• Review and approve invoices for services, works, and supplies.

Housing Manager Skills and Experience

• Strong experience in housing/property management and property maintenance/management
• Social housing experience is desirable, not essential
• Confident team leader with excellent communication and people management skills
• Highly organised, proactive, and detail-oriented
• Comfortable working in a fast-paced environment and managing multiple priorities
• Sound understanding of housing compliance, maintenance processes, and complaint handling

If you are interested in this position, please apply online with your CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.