Housing Management Coordinator

Housing Management Coordinator

Pay £14.06 per hour. Permanent part time (1 25.5 hpw or 2 12.75 hpw) with rota working. Location: East Ipswich, Suffolk - across two Mental Health Supported Housing services.

As Housing and Property Lead, you will focus on tenancy support for customers with mental health or ASD diagnoses, ensuring their homes are safe and well maintained. You will provide a housing management service, helping them manage tenancy and rent accounts with the aim of moving them on to secure, long term accommodation.

What you'll do

• Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies including signups and Health and Safety checks/ reporting repairs.


• Working closely with Support Coordinators to oversee referrals and assessments.


• Help our customers with housing benefit claims, making sure that these are received on their rent account.


• Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.


• Getting rooms/flats ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms / flats within set timescales, including ordering furnishings.


• Ensuring we are health and safety compliant and that maintenance standards are met, including ordering supplies.

Why join us

This is more than a job; it's a place where you feel valued. You get great training, support from friendly colleagues and the chance to make a real difference every day. Be part of one of the UK's Great Places to Work!

You have

• Experience in managing a housing caseload and handle landlord and housing management duties.


• Know-how of re letting of rooms or flats, collecting rents, and taking formal tenancy action when needed.


• Able to take on a lead role within the team, offering guidance and support to your colleagues.


• The ability to work on your own initiative, positively influencing people from all different backgrounds.


• Confident working collaboratively with colleagues in other parts of the business as well as with external partners.

The practical bits

• Work pattern - Monday to Friday between 9 5, hours to be flexed to meet the needs of customers/ services.


• Based at our services in Ipswich you'll spend your time travelling between two services in IP1/ IP4.


• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign ups and Health and Safety reports.


• To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!


• You'll need an Enhanced DBS check done and we pay for that.

Benefits

• 34 days leave, rising to 39 (including bank hols and a "me day" to use for whatever you fancy).


• 800 discounts on shops, holidays, days out, tech and more.


• Instant pay access with Stream.


• Matching pension contribution (up to 7% and life insurance of 3x basic salary).


• Top 20 in the UK for Wellbeing.

For reasonable adjustments, email .