Housing Feedback & Complaints Coordinator: Impact

Publica Group Ltd in Cirencester is recruiting a Housing Reviews and Customer Feedback Coordinator to help resolve enquiries, investigations and housing complaints across our districts. You will gather information, coordinate responses and ensure timely, fair outcomes for residents.

You will work with colleagues across Housing services, draft clear written replies and monitor case progress. The role requires strong organisation, attention to detail and a customer focussed approach, with travel