Housing Concierge

Job Description - Housing Concierge (26672)

Job Description

Description

Earn £13.45 per hour (Salary £26,300 pa) plus great benefits including Health Cash Plan

Permanent,Full time (37.5 hpw), working pattern 4 on 4 off 12 hour shifts.

Gateshead

We can't offer CoS for this role

Home, a place where you belong

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What you'll do

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or just giving a helping hand.
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!

You have

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• Working 4 on 4 off (rolling) rota between the hours of 08:00 am and 20:00 pm
• We do get together regularly for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

For reasonable adjustments email

Work Locations

Gateshead (Watergate House) 83 Watergate House Consett Road Lobley Hill Gateshead NE11 0DG