Housing Complaints Investigator - Onsite, Basildon

Basildon Borough Council is seeking a Complaints Resolution Officer to manage and investigate housing-related complaints within a social housing setting. The role requires thorough, fair investigations and clear communication with residents throughout the process.

You will work with Housing Ombudsman enquiries, deadlines, and cross-departmental teams to deliver timely outcomes. On-site presence is required with travel across the borough and a valid driving licence is preferred.