Housing Complaints & Service Improvement Lead

Daniel Owen Ltd. represents a well-known client in East London seeking a Housing Complaints and Service Improvement Manager on a temp ongoing basis. The role leads a high-volume complaints function, delivering resident-focused improvements while ensuring compliance with the Housing Ombudsman's Code.

The post requires 36 hours per week, on-site in East London, and a strong track record in social housing. Umbrella rate is £325.86 per day, with an emphasis on service design and stakeholder