Housing Assistant

Housing Assistant

Totnes

12-monthfixed-termpart-timeposition

I am looking for a Housing Assistant to join a housing association in Totnes. This will be within the Extra Care team.

This is a 12-month fixed-term part-time position (25 hours per week), working 5 hours daily, Monday to Friday. Exact working hours are to be agreed and will be between 9am and 5pm.

Key responsibilities of the Housing Assistant:

• Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required
• Communicate effectively with residents and signpost local services
• Respond promptly to and resolve complaints in line with agreed standards
• Liaise with contractors to minimise disruption and keep residents informed
• Work with internal and external teams to address concerns and support safeguarding requirements
• Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation

You will be able to demonstrate:

• Experience delivering excellent customer service and acting on feedback
• Strong communication and collaboration skills
• Effective problem-solving and decision-making ability
• Good IT knowledge and administrative skills