Housing and Support Officer

Housing & Support Officer

About the RoleWe are seeking a compassionate, proactive, and organised Housing & Support Officer to join our client's supported housing service. You will work directly with residents who require housing-related support, helping them stabilise, grow, and move towards independent living.

Hours: 35 hours per week (8:00am - 2:00pm, 10:00am - 4:00pm and 2:00pm - 8:00pm, must be available for all)1 in 5 weekends, 10 - 6 pm on Saturday and Sunday

Salary: £29,235.65 per annum

Location: Surbiton

Key Responsibilities

• Provide day-to-day housing management and support to a caseload of residents
• Monitor rent accounts, ensuring all payments are made and taking early action to prevent arrears
• Complete resident intake, assessments, and required paperwork
• Carry out Outcome Star assessments and co-create personalised support plans
• Work collaboratively with internal teams to ensure residents receive holistic support
• Promote engagement in education, training, employment, volunteering, and progression opportunities
• Support residents to identify suitable move-on accommodation
• Investigate and address anti-social behaviour sensitively and effectively
• Conduct wellbeing checks, facility checks, and maintain accurate records
• Follow safeguarding procedures and report concerns appropriately

What We're Looking For

• Experience supporting vulnerable people (housing, social care, youth work, advice, or similar)
• Strong communication and interpersonal skills
• Confidence managing challenging situations professionally

To find out more, call Laura de Ste Croix on or apply with your CV to . Venn Group is an equal opportunities employment agency