Housing and Repairs Co-ordinator - Sheffield

Location: Sheffield
Hours: Full-time, Monday to Friday
Salary: £30,000 per annum
Department: Operations

Reports to: Housing Manager, Sheffield

About Us

At Green Bridge Community Housing, we believe in fostering an inclusive environment where everyone feels valued. Our mission is to support and empower individuals in our community, providing tailored services that promote dignity, independence, and growth.

Role Overview

To manage and co-ordinate repairs and maintenance requests, ensuring all issues are logged, allocated, monitored, and completed efficiently, while maintaining clear communication with internal teams, contractors, and service users.

Key Responsibilities

• Check incoming repairs and maintenance issues throughout the day via WhatsApp and Airtable
• Ensure all repairs are logged on the Airtable ticket system
• Allocate and send repairs to the relevant internal maintenance engineer or external contractor
• Open and close repair tickets
• Chase engineers and contractors to confirm works have been completed
• Reallocate works where required
• Book and manage pest control treatments
• Arrange access with service users, tenants, and Supported Accommodation Officers
• Monitor emails and respond where required
• Keep clear and accurate records of all repairs

Additional Responsibilities

• Ensure urgent repairs are prioritised appropriately
• Follow up on outstanding and overdue repairs
• Escalate serious issues (leaks, damp, electrics)
• Support turnaround of void rooms (raising and tracking works)
• Obtain updates and photos from contractors where required
• Maintain good communication with internal teams and contractors
• Ensure no repairs are missed and tasks are followed through to completion

Stock & Administration

• Manage incoming and outgoing stock
• Manage key system and ensure keys are signed in and out
• Order new keys where required
• General administrative duties as required
• Carry out ad hoc duties as required

What We're Looking For

• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and competing priorities
• Strong communication skills
• Ability to work in a fast-paced environment
• Experience in housing, repairs, or maintenance coordination is advantageous
• A full UK driving licence and access to a car (preferred)

You will be reliable, organised, and able to ensure tasks are followed through to completion, maintaining accurate records and clear communication at all times.

Job Criteria

Job Type: Full-time, Monday to Friday, Permanent

Why Join GBCH

• Health cash plan, pension scheme, and employee referral programme
• Supportive and collaborative work environment
• Opportunity to contribute to meaningful work within the housing sector