Housekeeping Manager

A chance to lead, inspire, and deliver exceptional guest experiences in one of the UK's most beautiful forest locations

• Location: Keldy (North Yorkshire)
• Salary: £30,900 per annum
• Working Hours: Full-time, 40 hours per week
• Days of Work: You will be working every Monday and Friday, with other days varying on a rolling rota.

We have an exciting opportunity for a Housekeeping Manager to join our passionate team at Keldy. Be part of creating memorable escapes in one of North Yorkshire's most peaceful forest settings. Develop your skills while ensuring our cabins are beautifully prepared for every guest.

Our cabins at Keldy are deep in the forest; some are just visible between the trees and others enjoy an outlook onto grassy, sunlit glades. Here, surrounded by nature, you can truly relax.

This is more than a housekeeping role - it's your opportunity to lead a dedicated team, create unforgettable first impressions, and ensure every guest enjoys the perfect Forest Feeling from the moment they arrive.

Your Responsibilities:

As a Housekeeping Manager, you will play a key leadership role in ensuring our cabins are beautifully presented, our standards remain exceptional, and our guests receive an outstanding experience. Your responsibilities will include:

• Team Leadership: Lead, support, and motivate the Housekeeping Team, creating a culture of teamwork, positivity, and excellence.
• Cabin Standards: Ensure all cabins are immaculately presented, maintaining the highest standards of cleanliness, hygiene, and maintenance.
• Training & Development: Deliver training, coaching, and performance reviews to help your team thrive and succeed.
• Guest Experience: Respond quickly and effectively to guest queries and proactively manage guest feedback through our "Tableau" platform.
• Health & Safety: Work closely with the Facilities Manager to ensure all housekeeping health & safety procedures are followed and maintained.
• Operational Management: Manage housekeeping equipment, laundry, and cabin inventory, ensuring all resources are maintained within budget.
• Financial Management: Oversee departmental budgets while delivering excellent operational results.
• Leadership Support: Act as Duty Manager and deputise for the General Manager when required.

Your Skills & Experience:

We're looking for a resilient, organised, and hands on leader who thrives in a busy hospitality environment and takes pride in delivering exceptional standards.

• Proven experience managing teams and budgets within housekeeping, hospitality, or a similar environment.
• Full UK driving licence and access to a vehicle.
• Strong leadership and communication skills with the ability to inspire and motivate others.
• Excellent organisational and time management skills with the ability to balance multiple priorities.
• Confidence handling high pressure situations with resilience and adaptability.
• A positive, can do attitude with the willingness to roll your sleeves up and support the team.
• Strong problem solving abilities and the initiative to deliver solutions quickly and effectively.
• A passion for the outdoors and motivation to work in all weather conditions.
• A commitment to delivering exceptional guest experiences and maintaining immaculate cabin standards.

What's in it for You?

• 23 days' holiday plus bank holidays (increasing with service)
• 15% annual bonus based on company performance
• Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events
• Secure your future with our company pension scheme
• One full paid day to volunteer
• Discounted food when working on location
• Health cash plan & life assurance
• Wellbeing events & activities
• Discounted and last minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts on top brands across the UK

Please note:

If successful in the role, any job offer will be subject to pre employment checks, including a basic criminal record check.

Reasonable Adjustments:

We're all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Ready to Lead?

If you're ready to lead a passionate team and create memorable stays for every guest, apply now.