Housekeeping Assistant - Lakeside Hotel & Spa

As a Housekeeping Assistant, you will play an essential role in maintaining the cleanliness, comfort, and overall presentation of our facilities. You will ensure guest rooms and public areas are kept to a high standard, contributing to a welcoming and enjoyable environment for all guests.

Working closely with the housekeeping team, you will support the smooth day-to-day operation of the department, consistently upholding standards of cleanliness, organisation, and guest satisfaction. Your attention to detail and commitment to quality will help create a positive and memorable experience for every guest.

Key Responsibilities

• Cleaning guest rooms, public areas and leisure facilities to our hotel standards.
• Paying close attention to detail by not compromising on quality standards.
• Having a passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Reacting to guest requests so that we exceed expectations.

What We're Looking For

• A friendly, professional and confident approach when interacting with guests.
• A passion for delivering excellent customer service and guest experience.
• Good communication and interpersonal skills.
• The ability to work efficiently in a busy environment.
• Strong attention to detail and a commitment to high standards.
• A positive, team-focused attitude and willingness to support colleagues.
• Flexibility, reliability and a genuine enthusiasm for hospitality.

What's in It for You?

• Generous employee discounts, including 25% off food and drink, plus friends and family discounts.
• Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts.
• Complimentary meal on shift.
• Share of monthly gratuities.
• Employee of the Quarter, with a £100 award.
• Long service awards, including an invitation to the Classic Lodges Awards Ceremony.
• Complimentary use of Pool and Gym facilities.
• Enhanced holiday entitlement with service (up to 33 days).
• Learning and development opportunities, including apprenticeships, structured training and clear career pathways.

Experience is preferable, but not essential as full training will be given. Role will involve some evening work.