Housekeeper - AMU Short Stay

An exciting opportunity has arisen to work alongside our friendly and motivated team of nurses and health care professionals on AMU Short Stay. We require someone dynamic, proactive, and enthusiastic with the ability to work well on their own and as part of a team. Excellent communication skills are essential for this role. The housekeeper role incorporates an array of non clinical duties to include being responsible for the ordering and organization of stores, ensuring stock levels are maintained at all times, completion of daily and weekly audits, challenging non compliance and escalating findings to ward manager/nurse in charge and feeding back to staff to ensure that high standards of nursing care are adhered to at all times.

Main duties of the job

• To receive, welcome and guide visitors on arrival to the ward, liaising with other staff as appropriate.
• To act as the co ordinator for the ward on behalf of the nurse in charge to ensure that relatives who attend the ward in difficult circumstances, i.e. bereavement/breaking bad news or upset, are dealt with promptly and appropriately using tact and empathy where necessary.

To respond to requests for general information.

To receive and pass on information to others, maintaining confidentiality.

To handle minor complaints and take appropriate action.

To be aware of any new food hygiene standards, changes to waste categorisation etc.

To assist the Ward Manager (if necessary) to ensure Mandatory training policy is adhered to by ensuring good record keeping.

Assist the Housekeeper manager and ward manager in evaluating change to local policies.

Contribute to the purchasing of ward equipment and supplies.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. We are committed to promoting equality and diversity and proudly welcome applicants under the "Disability Confident Employer" scheme.

Qualifications

• Willing to work towards NVQ level 3
• NVQ level 3

Work Experience

• Demonstrate competence at working at band 3 level

Knowledge

• Understanding of hospital environment
• Basic knowledge of needs of patients and their relatives

Personality

• Assertive and negotiating skills
• Reliable, enthusiastic and motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.

£26,300 to £27,890 a year, pro rata