Hotel Services Supervisor

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Hotel Services Supervisor

The closing date is 08 March 2026

An exciting opportunity has arisen for a successful candidate to join our busy team within Hotel Services department and support the Supervisory Team in providing service guidance and support to staff responsible for service delivery, quality and monitoring and improving efficiency within the Hotel Services departments and at ward and department level at a community hospital and healthcare setting.

The post holder will operate as a supervisor at Prince Charles Hospital managing Catering Services ensuring that patient feeding services and restaurant services are delivered to agreed specification, resources are adequate and available, staffing levels are maintained.

Main duties of the job

Report to and work with the responsible Hotel Services Team Leader to implement all services, operational policies, procedures, schedules of work, safe systems of work, audit their implementation and ensure documentation is kept up to date.

Review working practices regularly to respond to legislation, internal and external influences such as Agenda for Change, the Working Time Directive, and Benchmarking, Health & Safety and employment legislation and new service developments.

Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their banding.

The post holder will be expected to work at any of the Health Board sites and to fulfil any job allocated, commensurate with the banding.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy-Our Health, Our Future-focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.

Person Specification Knowledge

• The post holder should hold a good educational background and an appropriate certificate in management studies intermediate food hygiene certificate and be able to work to NVQ level 1, 2 and 3 food service standards, and any other relevant Hotel Services qualifications as required.
• Worked in a Hospital environment or similar environment

Experience

• The post holder should have previous experience of working within a restaurant/cafeteria, using a cash register and providing functions. Further on the job training will be provided.
• An understanding of Facilities Services or experience of working in Facilities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board