Hotel Receptionist

Hotel Receptionist - Crazy Bear Beaconsfield

Reception is where everything arrives first: guests, questions, deliveries and the occasional problem nobody ordered.

We're looking for a warm, organised and switched-on Hotel Receptionist to help make every stay run smoothly from arrival to departure.

You'll welcome guests, manage check-ins and check-outs, answer enquiries and work closely with every department across the hotel. You'll need to know what's happening-or at least know who does.

What you'll be doing across two hotels

• Welcoming guests and completing check-in administration
• Showing guests to their bedrooms and explaining the hotel's facilities
• Preparing for arrivals and coordinating special requests
• Working with housekeeping, restaurants, bars and other departments
• Completing check-outs, bills and payments accurately
• Responding to guest questions and resolving straightforward problems
• Answering telephone and email enquiries
• Managing and supporting bedroom and dining reservations
• Recommending and upselling bedrooms, dining, drinks and Thai massage treatments
• Completing daily reports, filing and general reception administration
• Maintaining clear handovers between shifts
• Handling guest information carefully and confidentially

Who we're looking for

Previous hotel reception or customer-service experience is useful, but natural warmth and solid organisation matter just as much.

You'll be:

• Friendly, confident and comfortable speaking with different people
• Organised enough to manage several requests at once
• Accurate with bookings, bills and payments
• Clear and professional over the telephone and by email
• Comfortable learning and using hotel systems
• Calm when plans change or something goes wrong
• Confident recommending and selling the hotel's services naturally
• Flexible enough to work evenings, weekends and bank holidays
• Able to provide evidence of your right to work in the UK
• Have a drivers licence and vehicle.

We want genuine hospitality. Nobody needs the polished "reception voice" for eight hours straight.

The good stuff

• £12.82 per hour
• 50% off food and drink for up to four people
• 50% off overnight stays
• 50% off Crazy Bear ticketed events
• One free overnight stay every year
• An extra day off for your birthday
• 28 days' annual leave, including bank holidays
• One additional day of holiday for each completed year of service, up to 33 days including bank holidays
• Training and opportunities to progress
• £300 for successfully referring someone who joins us
• Financial recognition for going above and beyond
• Bear of the Month rewards
• Workplace pension
• Access to Hospitality Rewards perks and discounts

Where you'll be working

Crazy Bear Beaconsfield is Town.

Signature bedrooms, two restaurants-The Dining Room and Hom Thai-two bars and a hidden outdoor pool, all tucked into the middle of Old Beaconsfield.

Our cocktail bar is mirrored, low-lit and built for late nights. The wine list is considered, the drinks are taken seriously and the atmosphere rarely sits still for long.

If you can remember a guest's name, keep track of three requests and solve a problem without looking panicked, we should talk.