Hotel Receptionist

POSITION SUMMARY

£26,436.80 per annum - 40 hours per week, working 5/7 shifts per week.

Unleash your charm and hospitality superpowers! Join our fantastic front office team as a Hotel Receptionist and create memorable guest experiences.

Receptionists at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.

We are looking for:

• A team-player with excellent communication skills
• A professional appearance with a warm and welcoming demeanour
• A positive attitude with the desire to learn
• A proactive, problem-solving approach to working in a fast paced environment

Your day to day duties include:

• Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
• Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
• Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
• Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
• Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
• Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
• Preparing reports and updating occupancy statistics.

Benefits include:

• Tips and gratuities
• Meals on duty
• Uniform
• Free parking
• Gym membership
• Life Assurance
• Referral scheme
• Employee discount program
• Wellness programme