Hotel Receptionist

Full Time Front Office Receptionist - Voco Grand Central Hotel

As a Front Office Receptionist, your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests' overall stay, providing special experiences and recognising our loyal IHG One Rewards members.

Qualifications

Availability to work 40 hours per week across a variety of shifts

Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5 Hotel is beneficial

Confident working on Hotel systems, experience working with Opera specifically is a big plus

An un stuffy, thoughtful approach to service. You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid back stay

An interest in our environment and sustainability - we are characterised by innovation and finding ways to become more sustainable

Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!

You must meet the legal requirements to work in the UK.

Benefits

• Financial security - £13.16 per hour (£27,372.80 per annum), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first aiders
• Hotel specific benefits - generous discounts in our Champagne Bar ( must be booked inline with process) plus a variety of different gifts on milestone occasions to celebrate with you!

Equal Opportunity and Accessibility

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.