Hotel Receptionist

Job Title: Front of House / Guest Services Associate

Employment Type: Full-Time / Part-Time

Salary: Competitive, based on experience

About Us

Located in the heart of Clonmel, our hotel prides itself on delivering exceptional guest experiences in a warm, welcoming atmosphere. We are currently seeking a dedicated and professional individual to join our front of house team.

Job Overview

As a Guest Services Associate, you will be the face of the hotel, responsible for providing top tier customer service to our guests. The ideal candidate will have prior experience in a hotel environment and a proven track record in delivering outstanding customer care.

Key Responsibilities

• Greet guests in a warm and friendly manner upon arrival
• Handle check in and check out procedures efficiently using our booking systems
• Respond to guest inquiries and resolve complaints in a timely, professional manner
• Manage room reservations, cancellations, and modifications
• Liaise with housekeeping and maintenance teams to ensure guest satisfaction
• Promote hotel services and facilities to enhance the guest experience
• Handle cash and card transactions accurately
• Ensure the reception area is clean, tidy, and welcoming at all times

Requirements

• Previous experience in a hotel or hospitality setting is essential
• Strong customer service skills and a friendly, professional demeanor
• Excellent communication and interpersonal skills
• Ability to work well under pressure and handle guest issues diplomatically
• Competency in using hotel booking/reservation software (e.g., Opera, HotSoft, etc.) is an advantage
• Flexible with working hours, including evenings, weekends, and public holidays
• A team player with a proactive and enthusiastic attitude

Benefits

• Competitive salary package
• Uniform provided
• Training and development opportunities
• Staff discounts on accommodation, food, and beverages