Hotel Receptionist - Roe Valley Resort

Job Title

Hotel Receptionist

Job Reference

REC 07/26

Reporting To

Reception Manager

Hours

This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work. Part-time 2-3 shifts per week.

Location

Roe Valley Resort, Limavady

Salary

Payscale £13.02 - £14.52 per hour based on experience

About the role

As our Hotel Receptionist, your main role will be to manage all the check-in/out of guests. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area.

If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!

Job Description

• Dealing with all guest queries - by phone, post, online, and face-to-face.
• Maintaining a good knowledge of all Galgorm Collection's services in order to deal with daily client queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reception procedures as per the daily checklists.
• Carrying out administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• Cross trained with our Leisure Reception desk

The Person

Essential criteria, applicants must have;

• At least 6 months' experience working in a dynamic, fast-paced environment in a customer-facing role.
• Confident IT skills to include word and excel.
• Experience or an interest in the hospitality industry.
• A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Be warm, friendly, and energetic with great pride in your overall appearance.
• A flexible work approach.

Desirable criteria

• Previous experience gained in a hotel
• Previous experience working in the Hospitality sector.
• Previous experience working as a switchboard operator.
• Previous Reception experience

Perks of the job

We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities.

Why work for us?

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS