Hotel Receptionist - Galgorm Collection

About the role

The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland.

As our Hotel Receptionist, your main role will be to manage all the check in/out of guests, as well as operating our main switchboard. We are seeking someone with a welcoming, friendly demeanor, ready to answer any questions the guests may have about the Resort and the local area.

If you have a passion for delivering excellent customer service and want to work alongside a supportive team, then this may be the role for you!

Job Description

The main duties include but are not limited to:

• Dealing with all guest queries - by phone, post, online, and face to face.
• Maintaining a good knowledge of all Galgorm Collection's services in order to deal with daily client queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reception procedures as per the daily checklists.
• Carrying out administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person

Essential criteria, applicants must have;

• At least 6 months' experience working in a dynamic, fast paced environment in a customer facing role.
• Confident IT skills to include Word and Excel.
• Experience or an interest in the hospitality industry.
• A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Be warm, friendly, and energetic with great pride in your overall appearance.
• A flexible work approach.
• Previous experience gained in a hotel.
• Previous experience working in the Hospitality sector.
• Previous experience working as a switchboard operator.

Perks of the job

We're passionate about service, our guests, and of course our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you endless opportunities.

Location

Galgorm Collection (Multiple Locations Across Our Collection)

Reporting to

Reception Manager

Salary

Payscale £13.02 - £14.52 per hour based on experience

Equal Opportunity Statement

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS