Hotel Receptionist - Aldwark Manor Estate

Job title: Receptionist

Position reports to: Reception Manager

Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF

Salary: £13.25 per hour

Benefits

• Apprenticeship and other development opportunities.
• Share of gratuities.
• Hospitality Rewards - Helping hospitality professionals save money everyday
• Employee Assistance Program.
• Free meal on duty.
• Refer a friend bonus.
• Free golf for yourself and discounted for friends and family.
• Uniform provided.
• Additional Days holiday after 3 years of service.
• Food and Beverage Discount when dining at Hotel of 20%

Main purpose of the role

To ensure that the guests and customers are welcomed to the hotel and support with their questions and queries. To check guests into their rooms and be a friendly face throughout the whole customer journey.

Reception act as the first point of contact between guests and an organisation. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must always uphold company culture while making guests feel welcomed and valued.

Main duties include

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
• Greet guests and visitors warmly and make them feel welcome and attended to.
• Receive and redirect mail, phone calls, packages, etc.
• Answer phones take message from potential guests in a timely and respectful manner.
• Show around the areas of the hotel and a bit of history of the hotel to the guests.
• Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions.
• Ensure that guest spaces and lobby are clean and tidy at all times.
• Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc.
• Take luggage to storage and/or to bedrooms.
• Book dinner times.
• Track and ensure guest requests are completed.
• Maintain inventory of supplies and order new stock as needed.
• Guest check in and check out service.
• Handle enquiries.
• Ensure guest safety.
• Perform audit and simple accounting/report production duties.