Hotel Operations Manager - Falmouth

Hotel Operations Manager

Luxury Falmouth Hotel, Cornwall • £45,000 DOE • Full-time Permanent

About Us

The Luxury Falmouth Hotel is a coastal retreat offering relaxed luxury, exceptional hospitality, and outstanding guest experiences. We pride ourselves on high standards, attention to detail, and a strong team culture.

The Role

We are seeking an experienced Hotel Operations Manager to support the General Manager in overseeing day-to-day hotel operations. You will ensure smooth coordination across all departments and maintain consistently high service standards.

This is a hands on role with responsibility for guest experience, team leadership, and operational performance.

Key Responsibilities

• Oversee daily hotel operations across all departments
• Support Heads of Department and the General Manager
• Ensure high standards of guest service and satisfaction
• Handle guest complaints effectively and professionally
• Drive revenue across F&B, spa, and accommodation
• Manage budgets, payroll, and operational costs
• Lead, train, and develop team members
• Ensure compliance with health & safety and legal standards
• Maintain property standards and coordinate maintenance
• Support recruitment and staff development

About You

• Experience in hotel operations or duty management
• Strong leadership and communication skills
• Calm, organised, and guest-focused under pressure
• Financially aware with budget experience
• Proactive, hands on, and team oriented

Benefits

• Tronc/service charge (F&B)
• Hotel and spa discounts
• Friends & family rates
• Wellbeing and financial support tools
• Cycle to Work Scheme
• Staff recognition and social events

Why Apply?

This is an excellent opportunity to join a leading hospitality destination in Cornwall, where you will play a key role in shaping guest experience and driving operational excellence in a truly exceptional setting.

Interested?

Apply now or contact us for a confidential discussion.