Hotel Operations Lead - Assistant Manager

AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create "Happy Thriving Places" where both guests and employees flourish.

Our Core Values are ourGRACES:

• Growth: Unleashing potential for development

• Responsibility: Owning results and outcomes

• Ambition: Pursuing impactful goals

• Credibility: Delivering on promises

• Expertise: Mastering our craft

• Service: Providing service that benefits our communities

We are looking for an experienced Assistant Operations Managerto join our team at The Crown Hotel, London. The role requires someone who takes pride in maintaining high standards of cleanliness and presentation, while occasionally supporting other departments when needed. This position involves physically demanding tasks that require strength, stamina, and strong attention to detail.

This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands-on, highly organized, and passionate about delivering exceptional guest experiences.

Position: Assistant Operations Manager
Location: Cricklewood, North West London

Key Responsibilities

• Oversee daily hotel operations across Front Office, F&B, and Housekeeping

• Act asManager-on-Dutyand lead the hotel in the Hotel Manager's absence

• Ensure SOPs, service standards, and company policies are consistently followed

• Monitor costs, control budgets, and support KPI delivery

• Handle daily financial reporting and reconciliations

• Manage staff rotas, training, and performance reviews

• Drive guest satisfaction, online reviews, and repeat business

• Ensure compliance with health & safety and statutory regulations

• Support maintenance and property improvement initiative

Prerequisites

• Minimum3 years' experience in hotel operations(multi-department exposure)

• Strong leadership skills with ahands-on management approach

• Experience withbudgets, reporting, and cost control

• Familiarity withPMS systems(preferably Rezlynx)

• Good knowledge ofhealth & safety and food hygiene

• Proficient inMS Office

• Flexible to work weekends and shifts

AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.