Hotel Manager

Location: On site / Ireland
job type: Permanent / Full-time
Sector and subsector: Arts Hospitality
Salary: Negotiable salary

Hotel Manager - Eyre Square Hotel, Galway City

Reports to: Group Directors and Group Management

Type: Full-time, Permanent

Located in the heart of Galway City, Eyre Square Hotel offers 80 bedrooms, with Merchant Bar & Restaurant, and a reputation for warm, friendly service. This role offers a rare opportunity to lead a city-centre property with strong local recognition and significant growth potential within the hotel group.

Role Summary

The Hotel Manager will be responsible for the day-to-day operation and overall performance of Eyre Square Hotel. This includes delivering excellent guest satisfaction, driving revenue and profitability, ensuring standards, and leading a motivated, service-oriented team. The role requires a hands-on, commercially focused leader with strong operational and people management skills.

Key Responsibilities

Operations & Service Excellence

• Oversee daily hotel operations, ensuring smooth, efficient, and high-quality guest experiences.
• Maintain and enforce service standards across all departments.
• Lead daily and weekly operational briefings to align the team around key performance objectives.
• Manage departmental budgets and cost control,
• Support sales and marketing initiatives in collaboration with the Group Marketing and Revenue Team.
• Recruit, train, and develop departmental managers and supervisors.
• Foster a positive, accountable, and guest-focused culture.
• Conduct performance reviews, identify training needs, and implement development plans.
• Ensure full compliance with HR policies, health & safety, and employment legislation.
• Act as the face of the hotel for guests, partners, and the local community.
• Resolve guest issues promptly and professionally.
• Maintain strong relationships with corporate and local business partners to support repeat and group business.
• Ensure compliance with all legal, licensing, fire, and health & safety regulations.
• Work closely with Maintenance to maintain the building's condition and standards.

Qualifications & Experience

• Minimum 3 years' experience as a Hotel Manager, Deputy General Manager, or strong Operations Manager in a 3- or 4-star property.
• Proven track record in operational and financial performance management.
• Strong leadership, communication, and people development skills.
• Excellent knowledge of hotel systems (preferably Opera Cloud, Procure Wizard, and Symphony).
• Strong understanding of F&B operations and guest experience management.
• Relevant qualification in Hospitality, Business, or Hotel Management.

What We Offer

• Competitive salary and performance-based bonus scheme.
• Professional development and progression opportunities within the Byrne Hotel Group
• Meals on duty and staff parking allowances
• Opportunity to lead one of Galway's most centrally located, high-potential hotels.