Hotel Manager

Overview

Hours: 40 hours across 5 days per week. Salary: up to £42,250 per annum. Atlas Hotels is hiring a Hotel Manager at the Holiday Inn Express Hemel Hempstead.

What you will do

Your Hotel Manager role is to lead hotel operations to deliver a great guest experience, manage profitability, and ensure a safe and well maintained property. You will focus on employee engagement, guest delight, and running the hotel effectively.

Your Team

• Responsible for performance, development and retention of the hotel team, understanding what motivates your team and how to lead, engage, motivate and recognise them
• Role model Atlas values, communicate purpose, priorities and hotel targets
• Nurture a learning culture, prioritising learning, feedback, growth and skill development
• Recruitment and onboarding of new team members, including thorough induction and positive probationary experience
• Reward great performance consistently to maintain a culture of recognition
• Manage performance or behavioural issues with tough conversations when necessary
• Support work-life balance with fair rostering (4 weeks worth of rotas)
• Ensure team members follow Atlas Standing Operating Procedures

Your Guests and Your Hotel

• Ensure every guest has a great experience and would stay again or recommend the hotel
• Model excellent guest interactions and support service recovery to leave guests happy
• Interpret guest feedback, identify trends and create action plans to address dissatisfaction and score drivers
• Ensure the hotel passes evaluations and audits with flying colours
• As a 24 hour operation, you spend time across shifts to be visible, support your team and shape the guest experience

Experience

• Experience leading a team to success in a fast-paced customer-facing service environment
• Experience managing costs within your control for the property, aligned with objectives and KPIs
• Experience working in environments with clear frameworks and standard operating procedures
• Experience leading an operational team with varied skills
• Experience coaching team members to reach their potential and handling tough conversations when required

Skills

• Proportion of time outside Monday-Friday, 7am-6pm: 20% (average 8 hours per week)
• Leadership skills
• Engaging style with ability to motivate towards a shared goal
• Employee engagement skills and understanding of motivational practices
• Emotional intelligence to unite teams and inspire action
• Strong communication at all levels
• Organised and systematic approach
• Excellent customer service skills
• Drive Continuous Improvement in self and others

Apply now to become the Hotel Manager and join Atlas Hotels.