Hotel Manager

Contract: Full Time

Salary: up to £80,000

Located within York's city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the "Palace of Business" - making it a truly beautiful and inspiring place to work and grow.

Job Description

Dynamic and results-driven Hotel Manager with a proven track record of leading luxury, city-centre properties to exceptional levels of guest satisfaction, profitability, and brand distinction. Expert in managing bespoke, non-branded operations where individuality, service excellence, and local character define the guest experience. Skilled in strategic planning, revenue optimization, and fostering a culture of hospitality that aligns with Splendid Hospitality's values of Honest, Nimble, Brilliant and Open. Adept at developing high-performing teams, enhancing operational efficiency, and delivering five-star standards across all departments while maintaining a unique, independent identity that distinguishes the property in a competitive market.

You will have proven experience in

• Senior hotel management within a luxury (4 or 5 ) environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent financial acumen with experience managing budgets and KPIs.
• In-depth understanding of hospitality operations, guest service standards, and brand management.
• Ability to inspire and motivate a large, multi-departmental team.
• Knowledge of Yorkshire's hospitality market and luxury travel trends is desirable.

Key Responsibilities:

Operational Leadership
Oversee daily hotel operations, including Front Office, Housekeeping, Food & Beverage, Spa, and Maintenance.
Ensure smooth coordination between departments to deliver seamless guest experiences.
Maintain compliance with health, safety, licensing, and employment regulations.
5 over 7 day coverage including weekends and evening
Being the decision maker in the GM's absence
Key contributor to both Leadership team and Commercial team

Guest Experience
Uphold and continuously enhance the hotel's 5-star service standards.
Anticipate and respond promptly to guest feedback, ensuring service recovery and guest loyalty.
Foster a culture of personalised service and attention to detail consistent with The Grand's brand values.

Financial Management
Support the General Manager in achieving financial targets including revenue growth, profit margins, and cost control.
Monitor departmental budgets, forecasts, and financial performance reports.
Drive revenue opportunities through upselling, F&B innovations, and effective yield management.

People Leadership
Lead, motivate, and develop a diverse team of department heads
Champion a culture of learning, wellbeing, and professional development.
Ensure effective recruitment, training, and performance management aligned with The Grand's standards.

Brand and Standards
Maintain the hotel's position as Yorkshire's leading luxury destination.
Represent The Grand professionally in the local community, tourism bodies, and industry events.

What We Offer

The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

• Senior Leadership benefits to be dicussed at interview
• Fully funded and supported Apprenticeship programmes up to level 7
• Supervisory and Management development training programmes, Ignite and Inspire.
• Splendid Family discounts across our group - on accommodation, food and drink.
• Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
• We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
• Discounted local NCP car parking and discount off local First bus travel.
• Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
• Monthly pay day treats and an annual 'Thank You' week - full of treats and activities.
• We celebrate our diverse workforce with awareness days and diversity lunches.
• Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
• We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
• Company Pension salary sacrifice scheme.
• Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
• Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
• Fully funded and supported ESOL classes (English for Speakers of Other Languages)
• 12 Mental Health First Aiders onsite to provide signposting and initial support.
• Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
• Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
• No split shifts, 2 days off together.
• Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.

About Us

The Grand is York's only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the 'Hotel of the Year' Catey and we are also absolutely delighted to be named in The Sunday Times top 100 'Best Places to Work 2023'.

Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to Sub Rosa our newly refurbished Spa (opening December 2025) stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.

Our vision is to be the UK's most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.

Role in our Family

you will be skilled in strategic planning, revenue optimization, and fostering a culture of hospitality that aligns with Splendid Hospitality's values of Honest, Nimble, Brilliant and Open. Adept at developing high performing teams, enhancing operational efficiency, and delivering five star standards across all departments while maintaining a unique, independent identity that distinguishes the property in a competitive market.

What Happens Next

Does the Hotel Manager role suit your skillset? Apply now, this takes seconds, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.