Hotel General Manager

The Hotel General Manager Role

The Waverley Castle Hotel in Melrose is a 77 bedroom hotel, catering primarily for coach guests. As a Hotel General Manager you will report to the Regional Manager and be required to work within the operational and fiscal guidelines set by the Alfa Leisureplex Group. This role offers a base salary of £44,000 per annum (dependent on the candidate) and participation in the Hotel Managers Annual Bonus scheme, as well as the possibility of live in accommodation and other benefits.

Key Tasks

• Work proactively with all key stakeholders to maximise guest satisfaction and comfort.
• Deliver a positive and responsive approach to enquiries and problem resolution.
• Ensure the security of the hotel building and other company assets, including stock and cash.
• Maintain the health and safety standards of the hotel at all times.
• Lead the team, including the Assistant Manager, heads of departments and colleagues, to ensure the smooth running of the hotel.
• Recruit, select, onboard and train all new employee owners.
• Ensure that company standards are maintained in all areas of the operation, including making recommendations for improving the building either through repairs or investment.
• Run a guest friendly and profitable hotel unit.

The Ideal Candidate

• Operational experience, preferably in coaching hotels within travel or the hospitality sector.
• Strong problem solving capabilities.
• Experience controlling a budget and managing a P&L.
• Demonstrable record of delivering exceptional customer service.
• Willingness to work a flexible schedule, including evenings, weekends and bank holidays.
• Excellent level of English.
• Food hygiene and health and safety knowledge.
• Ability to effectively prioritise and balance guest expectations with business requirements.
• Willingness to work toward and promote the Group's core values.

Personal Attributes

• Excellent attention to detail.
• Strong leadership skills.
• Resilient and able to hit deadlines consistently.
• Flexible approach to work.
• Proactive and willing to use own initiative.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Benefits of being an employee owner

• Bi annual tax free dividend due to employee owned status (circa £1,500 last year).
• Funding for any relevant training courses to aid career development.
• Job security; our employee owned status provides better job security, as we cannot be sold to another company.
• 31 days annual leave.
• Support and continuous development opportunities.
• Competitive occupational sick pay scheme.
• Fantastic discounts on holidays and hotel stays.
• Employee assistance programme.
• Health Assured.
• Length of service rewards.
• Live in accommodation.
• Employee meals.
• Reward, recognition and engagement programmes.
• Annual pay reviews in April each year.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel General Manager role, click 'apply' today.

We'd love to hear from you!

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).