Hotel General Manager - The Inn on the Square

About the Role

We are looking for an exceptional General Manager to lead our prestigious Inn on the Square, located in the heart of Keswick. This is an outstanding opportunity to manage one of the Lake District's most charming boutique hotels, overlooking the historic market square in one of England's most beautiful areas.

With some exciting and significant developments planned for the hotel next year, this is a particularly special time to join us. These plans will further enhance the hotel's facilities and guest experience, offering the successful candidate a fantastic opportunity to play a key role in an exciting new chapter for the Inn on the Square.

This hands-on leadership role requires you to lead from the front. As General Manager, you will be actively involved in daily operations while also being responsible for the strategic direction and financial success of this unique property. You will work alongside your team, be visible to guests, and ensure our visitors have an unforgettable experience in the Lake District through your direct involvement and leadership.

Key Responsibilities Operations Management

• Take a hands-on approach to hotel operations, working directly with front office, housekeeping, food & beverage, and maintenance teams
• Be visible and accessible to both guests and staff, leading by example on the floor during the busy operational hours
• Personally ensure exceptional guest service standards are maintained and exceeded
• Actively participate in daily operations while managing to maximize revenue, profitability, and guest satisfaction
• Implement and maintain quality assurance programs through direct involvement and observation
• Drive revenue growth through effective sales and marketing strategies

Leadership & Team Development

• Lead, motivate, and develop a high-performing team across all departments
• Recruit, train, and retain top talent in line with company values
• Foster a positive working culture that promotes employee engagement and excellence
• Conduct regular performance reviews and provide ongoing coaching and development

Guest Experience

• Maintain the highest standards of guest service and satisfaction
• Handle escalated guest issues with professionalism and efficiency
• Continuously improve the guest experience through innovation and attention to detail
• Monitor and respond to online reviews and feedback

Essential Requirements Experience & Qualifications

• Minimum 5 years' experience in senior hotel management, preferably in a General Manager role
• Proven track record in boutique or independent hotel operations
• Strong commercial acumen with P&L responsibility
• Excellent leadership and people management skills

Skills & Competencies

• Outstanding communication and interpersonal abilities
• Strong problem-solving and decision-making capabilities
• Proficiency in hotel management systems and Microsoft Office
• Knowledge of health & safety, licensing, and hospitality regulations
• Ability to work flexibly including evenings, weekends, and holidays

Personal Attributes

• Passionate about hospitality and delivering exceptional guest experiences
• Hands-on leadership style with willingness to work alongside the team at all levels
• Resilient and adaptable with excellent organizational skills
• Professional presentation and demeanour while maintaining approachabilityEnergy and enthusiasm for leading from the front
• Full UK driving license preferred