Hotel front desk receptionist

About the role

The role of Mission Control Crew (Hotel Receptionist) working at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making sure their stay at YOTEL is seamless and that everything is working in the hotel safely and how it should - making you very important to us indeed!

More specifically, responsibilities will include the following:

• Greet and welcome guests in a warm and courteous manner
• Support our guests to check in and out efficiently using our Self Service Stations
• Manage reservations and room assignments
• Handle guest inquiries and provide accurate information about the hotel and local attractions
• Process payments and issue receipts
• Coordinate with housekeeping and other departments to meet guest needs
• Maintain a tidy and professional reception area

The skills we are looking for are:

• Previous experience in a front desk or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Confident using computers and booking software
• Ability to remain calm and efficient in a fast-paced environment

Flexibility to work shifts, including weekends and holidays