Hotel Duty Manager

Location: On site / Waterford, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality Management / Head Office
Salary: Competitive salary

Duty Manager

We have a fantastic opportunity for a Duty Manager to join our team here at the Tower Hotel, Waterford, part of the Neville Hotel Group.

The role:

This is a fulltime position reporting to the General Manager and Operations Manager and will oversee the running of key functions in the hotel.

Key Duties and Responsibilities:

• To oversee the daily operations of the hotel and assist in departments when necessary.
• To consistently maintain the correct service and product standards within the hotel.
• Manage and support team members, ensuring they adhere to policies and provide excellent service.
• To assist in training, ensuring that training is documented accordingly, and to assist in the development of staff.
• To have adequate knowledge of operating the hotels AV equipment, air conditioning and lighting in all departments.
• Anticipate guest needs and proactively manage their expectations.
• To ensure an environment exists which promotes employee morale and encourages the team to have pride and commitment in their area of work.
• Ensure prompt resolution of guest issues.
• Have full knowledge of the hotel and all departments.
• Monitor billing, payments, and ensure accurate transactions.
• Oversee the execution of any events, conferences, or group bookings that are happening in the hotel.
• Ensure the hotel complies with all health, safety, and quality standards.
• Handle emergencies or unexpected issues, such as maintenance problems or guest concerns, and resolve them efficiently.
• Carry out night management shifts on occasion.

Requirements:

• Have a minimum of two years' supervisory experience within the hotel or hospitality industry.
• Possess excellent guest care and service skills.
• Have a mature, positive, and pleasant manner.

The ideal candidate will be offered a competitive management benefits package.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.