Hotel Duty Manager

Who We Are

At Marine & Lawn Hotels & Resorts, we create story-worthy stays in some of the UK & Ireland's most remarkable destinations. Our Portrush Adelphi property - 5 minutes from the world-famous Royal Portrush Golf Club and the Atlantic coastline - blends timeless design with heartfelt service.

The Role

As our Hotel Duty Manager, you'll be a pivotal point of contact for our guests and team alike. You'll oversee daily operations, support Heads of Department, and ensure service runs seamlessly across the hotel - from check-in to dining to late-night guest requests.

You'll work across all hotel departments, gaining valuable experience in Front Office & Reception (using Opera Cloud), Food & Beverage outlets, and Housekeeping operations. This is an excellent opportunity for someone looking to build a long-term career in hospitality - ideal if you've undertaken a Hospitality Management degree and want to apply your skills in a hands-on leadership role.

Your focus will be on delivering exceptional guest experiences, solving problems with confidence, and leading by example in line with our REACH people values.

What You'll Do

• Lead the hotel during assigned shifts - acting as the senior decision-maker on property.

• Champion the REACH Values:

  • Respect - create a welcoming environment for guests and colleagues alike.

  • Excellence - maintain the highest standards across all guest touchpoints.

  • Accountability - take ownership for smooth operations and swift issue resolution.

  • Cooperation - collaborate closely with all departments for seamless service.

  • Honesty - communicate clearly and fairly with guests and the team.

• Monitor guest satisfaction and handle feedback proactively.

• Support and coach team members to deliver brilliant service and grow their skills.

• Oversee safety, security, and compliance, including emergency response when required.

What We're Looking For

• Proven supervisory or duty management experience within a hotel or hospitality setting.

• Confidence in leading teams and making operational decisions under pressure.

• Natural people skills and the ability to inspire trust and respect.

• A guest-first mindset with a drive to go the extra mile.

• Strong problem-solving and organisational ability.

(Hospitality graduates or those aspiring to management roles in luxury hotels are encouraged to apply - this role offers excellent development potential.)

What We Offer

• Competitive salary and performance incentives.

• Employee perks: exclusive retail discounts using our reward and benefits platform, meals on duty, access to resort amenities, uniform provided.

• Learning and development opportunities to support your career journey.

• Generous "recommend a friend" scheme and regular staff social events.

• A beautiful, inspiring location on Northern Ireland's stunning Causeway Coast.

Join Us

If you're ready to lead from the front and help us create story-worthy stays at the Portrush Adelphi, we'd love to hear from you.