Host- Templeton Garden Hotel

Templeton Garden is looking for professional, friendly, and service-driven Receptionists to be the first point of contact for our guests. If you take pride in delivering exceptional hospitality and enjoy working in a dynamic environment, we would love to hear from you.

Key Responsibilities

• Welcome guests with a warm and professional attitude, ensuring a seamless check-in and check-out process.
• Handle guest enquiries, providing accurate information about the hotel, local area, and services.
• Manage reservations, process payments, and maintain guest records using the hotel's booking system.
• Respond to guest requests and concerns efficiently, ensuring an outstanding customer experience.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
• Answer phone calls and emails in a professional manner, assisting with bookings and general inquiries.
• Maintain a well-presented reception area and uphold the hotel's brand and service standards.
• Handle administrative tasks as required by the Front Office Manager.

What We Are Looking For

• Previous experience in hotel reception, front desk, or customer service roles is preferred but not essential.
• Strong communication and interpersonal skills with a positive and welcoming demeanor.
• Excellent organisational skills with the ability to multitask in a fast paced environment.
• Proficiency in Microsoft Office and familiarity with hotel reservation systems (training provided if needed).
• A strong commitment to guest satisfaction and problem solving.
• Fluency in English; additional languages are an advantage.
• Availability to work flexible shifts, including evenings, weekends, and public holidays.

What We Offer

• Competitive salary with staff benefits and service charge.
• A chance to be part of an exciting new hotel and establish its success.
• Comprehensive training and career development opportunities.
• A dynamic and supportive work environment with a collaborative team culture.